Currently
this process is having difficulties. Because most of the time it has to be
manual. Overcoming those difficulties I will introduce a new system which make
feemedia volunteers life easy as much as possible, by giving some automated
mechanism to the process.
Following diagram will give brief idea how the
process will behave. It also shows different user levels.
From the
user level (requester), he/she needs to fill the form providing basic details.
Then the question page which mostly like a survey will arrive. It include
question like why the user wants freemedia and other useful things. Using the
data given in the form and the question page, a ticket will be automatically
generated. This can be also edit by the user. Then the ticket data will be
stored in freemedia database.
From the
volunteer level, he/she should first register as a freemedia member by filling
a form. Then one of the admin will accept the request and the volunteers will
be given a profile page. Then they can check the report page which is included
the free media request tickets. After
they can assign the ticket to themselves and fulfill media requests.
An admin is
also a free media volunteer who has above facilities as well as admin rights.
As an administrator, he/she has to do is accepting the volunteer’s requests of
joining to this program.
Following
diagram will describe how the tool works in each user level
In the user
level what user fill in the form is going through the duplicate checking and
validation mechanism, so that any duplicated ticket will be avoided at the very
begin. Main reason for closing ticket is not providing valid email addresses,
region not matching the country and not correct address provided. From this mechanism
these are avoided. So it makes volunteers life easy, because they have to do
all the hard work checking tickets.
Another good
feature of this process is auto generating ticket. It is done by using data
provided by the user in the form and the question page. This is also makes user
life easy as well as volunteer’s, because manually created ticket will give
some trouble to volunteers to identify the priorities and relevant tickets.
Statistic
page and leader board
Currently
Freemedia statistic page having above format. I suppose it should be more
enhanced like providing many details.
Ex-
Providing No
of Requests from Sri Lanka for F19 DVD media in 2013.
Statistics
data could be filtered easily because ticket creating is almost automated by
this tool. So it can easily use keywords in the ticket to filter data.
In this
system it also provide leader boar where the top list of donators appear.
This may be
some moral up for the volunteers to contribute to the Freemedia.
Automated
mailing system
This is
fully automated mailing system. Volunteers no need to subscribe to a mailing
list which is much troublesome that send mails when any single change done in
trac ticket handling system. Volunteers can change the mailing settings as
he/she wish.
Tool that
use to handle this process has following features
1) Handling forms and ticket
In this feature there
are two special mechanism
* Duplicate
checking & user input validation mechanism
* Auto
generating ticket mechanism
2) Mail handling System.(Fully automated)
3) Statistic data handling System.
4) Wiki
